Payments may be completed in a variety of ways: Credit card, Paypal, anticipated money transfer or payment at the time of delivery with a 50% pre-payment made via transfer. Methods can be changed as coordinated with our business. We remind you that your personal information is guaranteed safe.
Shipping and Delivery
Shipping is via UPS worldwide, SDA for Italy, FedEx for the United States and DHL in the case of a non-permanent address. From the order to the delivery takes 7-14 days, but only 24-48 hours for the products to be transferred to the shipping department and packaged using the most secure and reliable materials. In case of malaugurate breakages, the vendor undertakes to replace the damaged parts within 10 days without any additional cost for the buyer.
For any concerns or complaints, you may contact the Koah Srl – CF e P.iva 12687081005 di Andrea Zarfati, Via delle Muratte 15 – 00187 Rome (Italy). For all information, contact: Koah Srl – CF e P.iva 12687081005 di Andrea Zarfati, Via delle Muratte 15 – 00187 Rome (Italy).
Personnel data controller is Koah Srl – CF e P.iva 12687081005 di Andrea Zarfati, Via delle Muratte 15 – 00187 Rome (Italy).
Return and Refund Policy
In the event that the stipulation of a purchasing agreement occurs outside the business premises, the sale rnin question is to be considered subjected to Legislative Decree n. 185 dated 05/22/1999, which provides rnthe opportunity for the purchaser to exercise the right to cancel. Therefore, included under said right rnare purchases made at a distance by telephone or via the Internet (remote sales) , whether these are rndelivered home or picked up at the company or at a point where the company is present on the territory. rnThe above procedure applies to consumers who act for purposes that can be considered unrelated to one’s rnown business. Therefore, purchases made by retailers and other companies are excluded from the right rnto cancel. The consumer has the power, within 7 calendar days from receiving the goods, to exercise the rnright to cancel. This right consists in the faculty to be able to return to the seller the goods purchased and rnconsequently receive a refund for the purchase price. The shipping charges and return of the goods are not rnsubjected to a refund.
The sales agreement between the consumer and Koah Srl. is considered concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation deriving from the conclusion of this remote rnsales agreement, if the Client is a consumer, local jurisdiction is that of the court of reference of the rnclient’s city of residence. In all other cases, the local jurisdiction is exclusively that of the Court of Rome.