CERTIFICATE OF AUTHENTICITY

All of our products come with a certificate of authenticity certifying that they have been created in Venice using the old technique of the Murano glass masters.

DELIVERY TIME

The average waiting time for handicraft production and delivery is about 15 to 20 working days.

 

PACKING

Each product is professionally packed using a special vacuum blister covered with Styrofoam and placed in triple-layer cardboard boxes. In the unlikely event of damage during shipment, we will take full responsibility and will send you new pieces to replace those broken COMPLETELY FREE.

 

PAYMENT METHODS

Bank transfer: you will receive the necessary data to transfer the money once the order is complete.

Paypal: you can pay from your paypal account.

Credit card: pay quickly and safely with your card (VISA or Mastercard) directly on our website.

Cash on delivery: this method of payment may be used only if you make a 30% value payment in advance using an above method.

For any other method of payment we ask that you please contact us.

 

RETURNS

MONEY BACK GUARANTEE!

You’re not satisfied with the products received? No problem.

You have 30 days to return them! With sognidicristallo, returns are always allowed. For our return procedures, visit the “legal notice” section.

SHIPPING

We ship only by secured express courier using the best Italian and international couriers. After the package has been shipped, you will receive a tracking code to track your shipment by e-mail.

 

WARRANTY

Our products are guaranteed for 10 years.