FAQs
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- ARE ALL YOUR PRODUCTS MADE WITH MURANO GLASS?
Yes, all of our products are made with the finest Murano glass by experienced glass masters.
- ARE ALL YOUR PRODUCTS MADE WITH MURANO GLASS?
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- WHY ARE YOUR PRICES THE CHEAPEST ONES?
We are producers who have chosen to sell our products directly online with no mediators and to provide to the customer the best price.
- WHY ARE YOUR PRICES THE CHEAPEST ONES?
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- DO YOU PROVIDE A CERTIFICATE OF AUTHENTICITY FOR YOUR PRODUCTS?
Every product is delivered with an appropriate certificate of originality.
- DO YOU PROVIDE A CERTIFICATE OF AUTHENTICITY FOR YOUR PRODUCTS?
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- HOW DO YOU SHIP THE MATERIAL AFTER PURCHASE?
Shipping and delivery is via your national or international carrier. We use only the best delivery systems for the appropriate destination (Shipping is via SDA for Italy, DHL for bulky items and FedEx for the USA), all shipping is insured.
- HOW DO YOU SHIP THE MATERIAL AFTER PURCHASE?
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- DO YOU SHIP WORLDWIDE?
Of course! We can ship in every country with insured express courier.
- DO YOU SHIP WORLDWIDE?
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- IS THE PACKAGING SAFE?
The packaging of all of our products is followed closely by experts in the field of shipping and completed using bubble wrap.
- IS THE PACKAGING SAFE?
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- WHAT HAPPENS IF THE ITEM BREAKS DURING SHIPPING?
In this rare case we will ship you a new product with no extra expenses.
- WHAT HAPPENS IF THE ITEM BREAKS DURING SHIPPING?
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- ARE THE LAMPS CABLED?
Yes, every lamp is already cabled.
- ARE THE LAMPS CABLED?
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- CAN YOU USE ENERGY SAVING BULBS?
Yes, energy saving light bulbs may be used.
- CAN YOU USE ENERGY SAVING BULBS?
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- IS THE DROP OF THE CHANDELIERS ADJUSTABLE?
Our chandeliers can be hung directly to the ceiling or using an adjustable chain that is provided in with the chandelier.
- IS THE DROP OF THE CHANDELIERS ADJUSTABLE?
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- IS IT POSSIBLE TO VIEW THE PRODUCT DIRECTLY?
Yes, it is. You may schedule an appointment with one of our experts.
- IS IT POSSIBLE TO VIEW THE PRODUCT DIRECTLY?
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- IS IT POSSIBLE TO VISIT THE GLASS FACTORY?
Yes, if you are interested in visiting the factory and viewing the process, you are invited to watch the entire creation of your product accompanied by a master glassmaker.
- IS IT POSSIBLE TO VISIT THE GLASS FACTORY?
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- WHAT ARE THE POSSIBLE COLORS?
Every color combination is available. As well as transparent colors, every product is created once we receive the client’s customizable preferences.
- WHAT ARE THE POSSIBLE COLORS?
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- WHY ARE THE LAMPS PHOTOGRAPHED ONLY IN 5 OR 6 LIGHTS BUT ARE SOLD IN ALL VERSIONS?
The catalogues are always made with lamps with 5-6 bulbs, but all other versions are available (3, 8, 10, 12, 6+3, 8+4, 15, 18, etc.)
- WHY ARE THE LAMPS PHOTOGRAPHED ONLY IN 5 OR 6 LIGHTS BUT ARE SOLD IN ALL VERSIONS?
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- CAN THE DIMENSIONS AND DETAILS BE CUSTOMIZED?
Yes, through communication via telephone or email, we can customize our products to your personal selections, always within reason.
- CAN THE DIMENSIONS AND DETAILS BE CUSTOMIZED?
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- IS IT POSSIBLE TO ORDER A MODEL NOT PRESENT ON THE WEB SITE?
Yes, it is certainly possible. In fact, not all of our products are online. If you have any particular requests you may let us know and we will help to make it possible.
- IS IT POSSIBLE TO ORDER A MODEL NOT PRESENT ON THE WEB SITE?
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- WHAT IS THE DELIVERY TIME?
Delivery usually takes from 15-20 business days to 25-30 business days in case of delays.
- WHAT IS THE DELIVERY TIME?
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- CAN I COME AND PICK UP MY ITEM?
Yes, you may contact our agent and schedule an appointment for pick up.
- CAN I COME AND PICK UP MY ITEM?
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- IS IT COMPLICATED TO SET UP THE LAMP?
No, the set up is not difficult if you follow the instructions. In case of concern, you may contact us via telephone or mail and we will provide step-by-step assistance. As far as electrical concerns, we however cannot be responsible for issues.
- IS IT COMPLICATED TO SET UP THE LAMP?
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- HOW MAY I PAY?
Every option is accepted, from a money transfer to credit card or through Paypal (certainly the leading website for internet money transactions). It is also possible to pay at the time of delivery, but you must first pay a deposit of between 30%-50% of the total price, using another payment method.
- HOW MAY I PAY?
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- ARE YOU ALWAYS AT DISPOSAL?
Yes our telephone lines and our mail addresses are operative 7/7 24h to provide any answer to your needs.
- ARE YOU ALWAYS AT DISPOSAL?
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- WHO WILL GUARANTEE THE PRODUCT ARRIVAL AND HELP US AVOID INTERNET SCAMS?
We are the warranty ourselves. We are a reliable factory and our goal is to satisfy the customer, not cheat him. Every purchase is confirmed by email, request for payment and delivery confirmation as well.
- WHO WILL GUARANTEE THE PRODUCT ARRIVAL AND HELP US AVOID INTERNET SCAMS?